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Location: Stroger Hospital, 1969 W Ogden Ave, Chicago, IL 60612
The Site Manager II of Patient Access is responsible for managing the patient access operations and staff for John H. Stroger, Jr. (JHS) Hospital. Responsible for monitoring processes and directing supervisors, and other staff in the following patient access areas; decentralized scheduling, decentralized pre-registration, admitting, registration and insurance verification. Responsible for managing the patient access operations and staff for hospital inpatient, outpatient and emergency department. Works closely and collaboratively with the Director of Revenue Cycle who will manage patient access processes.
This position is exempt from Career Service under the CCHHS Personnel Rules.
Accountable for recruiting, interviewing, hiring, performance monitoring, retention, initiating/follow through with disciplinary action and termination of staff in consultation with Human Resources, John H. Stroger, Jr. (JHS) Hospital's Chief Financial Officer (CFO), and the Director of Revenue Cycle.
Collaborates with the (JHS) Hospital's CFO and the Director of Revenue Cycle in developing the overall strategy for the standardization of patient access processes and operations across all hospital departments. This includes the standardization of patient access reporting and processes within all patient access information systems/
Reviews, recommends, and implements new leading practice initiatives throughout the hospital patient access areas for optimal departmental functioning. Collaborates with the Cook County Health & Hospitals System (CCHHS) Information Systems department to attain optimum performance in achieving departmental goals and objectives.
Provides direction to hospital patient access staff and management on the standardized CCHHS process for pre-arrival, scheduling, admitting, centralized and decentralized registration, insurance verification, bed control, case management, and vendor management.
Collaborates with directors and managers on establishing and maintaining hospital goals and objectives and evaluates processes that lead to their achievement.
Creates and maintains a patient access dashboard as a monitoring tool for executives.
Ensures that patient access processes and services are continuously monitored for quality, cost effectiveness, and efficiency. Engages in process and quality improvement activities.
Creates or approves policies, procedures, and budgets.
Provides information and input on the implication of policies and procedures being formulated and recommends specific action.
Understands/interprets compliance regulations, standards and directives regarding governmental / regulatory agencies and/or third-party payers and how these regulations affect patient access.
Participates in departmental and hospital committees, as well as in special projects.
Promotes quality management by initiating/participating in specific reviews and assists with quality monitoring.
Adheres to all CCHHS and facility policies and procedures, including but not limited to code of ethics, hospital identification requirements and dress code policy.
Adheres to and supports the mission, vision, values, goals and objectives of CCHHS.
Performs other duties as assigned.
Director of Revenue Finance
Bachelor's degree from accredited college or university is required. (Must provide official transcripts at time of interview).
Five (5) years of work experience in patient access is required.
Three (3) years of supervisory or management experience in a hospital or healthcare setting is required.
Membership in Healthcare Financial Management Association is preferred. (Must provide proof of membership at time of interview).
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Knowledge, Skills, Abilities and Other Characteristics
Knowledge of the Microsoft Office (Word, PowerPoint, and Excel)
Knowledge of hospital, insurance coding, and documentation practices
Conflict management skills
Analytical and problem solving skills
Excellent verbal and written communication skills necessary to communicate with all levels of staff composed of diverse cultures and age groups
Strong interpersonal and team skills,
Strong decision making skills and ability to use professional judgment
Strong project management skills
Strong attention to detail, accuracy and precision
Ability to prepare reports and make presentations
Understanding of Illinois Federal, State, Local, and Agency healthcare laws, standards and financial regulations
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, Are you a Military Veteran?
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan and Deferred Compensation Program
Employee Assistance Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
COOK COUNTY HEALTH AND HOSPITAL SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER
Cook County Health & Hospitals System is a public worldwide leader in medical care, research and education. Mission-driven. Patient-focused. Team-based. At CCHHS, nearly 6,000 dedicated professionals — working in every medical and surgical specialty — collaborate to provide health and hope and healing to people from all walks of life.Respect — Whether on the front lines of patient care or support...ing the efforts of your colleagues and co-workers, the work you do at Cook County Health and Hospitals System will help to save lives. You are a valued member of the team.Growth — At Cook County Health & Hospitals System you’re encouraged to build on your strengths and career goals.Diversity — County Health & Hospitals System actively seeks to bring together individuals with diverse thoughts, ideas and backgrounds and to promote an inclusive environment that will generate innovation, greater job satisfaction and, most importantly, continually improved patient care.