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Location: Stroger Hospital 1969 W. Ogden Avenue, Chicago, IL 60612 Department: Project Management and Operational Excellence
Under the direction of the Director of Project Management and Operational Excellence (PMOE), the Senior Project Manager assumes primary responsibility for the successful implementation and management of projects for the Cook County Health and Hospitals System (CCHHS), with particular emphasis for leading and facilitating clinical and operational redesign initiatives to improve or maintain quality of care, patient experience, and clinical operational efficiency. Leverages staff expertise to develop and deliver the interoperable schedules, budgets, deliverables, communication plans, risk logs, issues logs, status reports, and performance metrics from concept through completion of the project. Coordinates the efforts of team members and third-party contractors and/or consultants to deliver projects on time and meeting budget requirements.
Oversees multiple projects within the organization. Plans change management tasks required for the business to accept, adapt and support initiatives including effective communication, adequate training and documentation. Projects may include evaluation of CCHHS's internal processes to continuously identify improvement and transformation opportunities. The Senior Project Manager will focus on projects required to implement the Chief Executive Officer's vision and build the critical business capabilities for CCHHS.
This position is exempt from Career Service under the CCHHS Personnel Rules.
Manages complex projects, creates project plans, schedules, budgets, deliverables, communication plans, risk logs, issues logs, status reports, and performance metrics from concept through completion of the project.
Implements risk management plans which include identification, impact analysis, resolution and tracking activities along with proper documentation and communication.
Effectively communicates with sponsors, stakeholders, and the project team.
Leads and manages multiple project teams involved with improving processes for Cook County Health and Hospitals Systems, with an emphasis on clinical process improvement
Collaborates with medical and nursing leadership and works closely with leaders in Finance to implement plans for clinical care redesign.
Establishes/embeds best clinical and operational practices in collaborations with clinical and operational teams.
Works with hospital-based services to identify and implement high functioning, role-based workflows.
Fosters a culture of continuous improvement and patient-centered care with clinic leadership through the provision of training in the use of data and other skills associated with process improvement.
Teaches and helps assigned clinic staff to use the Plan, Do, Study and Act (PDSA) process (or similar quality improvement model) to focus on overall practice transformation and stronger clinical management.
Using standard dashboards, tracks the progress of hospital-based services in achieving performance target(s). Reviews performance data and trends with managers and identifies activities needed to support achieving pre-defined goals, maintaining and communicating the dashboard for the hospital-based services.
Ensures programs are implemented consistent with their designs and support staff and leadership in their effective implementation of programs.
Manages day-to-day operational aspects of each project and ensures project documentation is accurate and complete.
Plans change management tasks required to accept, adapt and support the initiative including effective communication, adequate training and documentation.
Incorporates best practices, internal policies, security and regulatory policies into the project as needed.
Understands and prepares process capacity, capability and gap analysis summaries.
May perform other work related to the project as assigned, including delivering information presentations as needed.
Reports to the Director of Project Management and Operational Excellence
Bachelor's degree from an accredited college or university is required. (Must provide official transcripts at time of interview).
Five (5) years of full-time paid work experience in healthcare administration or project management is required.
One (1) year of full-time paid work experience utilizing MS Project or a comparable tool is required.
Two (2) years of healthcare experience facilitating clinical quality improvement initiatives in a teaching hospital is required.
Lean Six Sigma Training or Certification is required. (Must provide proof of certification at time of interview.)
Master's degree in Business Administration or Public Policy is preferred. (Must provide official transcript at time of interview)
Coursework in healthcare administration or medical office management is preferred.
Knowledge and experience with Joint Commission requirements is preferred.
Certified as a Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) is preferred. (Must provide proof of certification at time of interview)
Certification in healthcare quality and/or patient safety is preferred. (Must provide proof of certification at time of interview)
Finance experience is preferred.
Prior experience driving change in a complex organization is preferred.
MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.
Knowledge, Skills, Abilities and Other Characteristics
Thorough knowledge of project management techniques including experience with planning and tracking scope, time and budget associated with the project.
Knowledge of business operations and experience leading project teams.
Experience and knowledge in operational clinical redesign initiatives.
Knowledge of improvement methods such as Lean Six Sigma or Systems Theory.
Knowledge of project phases, including budget not limited to the ability to provide the property communication, deliverables and security required at each stage of the cycle.
Knowledge of Microsoft Office Suite applications, including PowerPoint, Word, Excel, and Outlook.
Good time management skills as they relate to situations that have competing priorities.
Excellent verbal and written communications skills including the ability to document requirements, designs, communication plans, project plans, project status and issues to conduct meetings including formal presentations to sponsors, stakeholders and project teams.
Skill in the use of Microsoft Project or comparable tools.
Ability to work independently and simultaneously manage multiple complex projects at different phases.
Ability to analyze and solve complex problems using a variety of research and analytical techniques.
Ability to manage a variety of project teams, including project teams comprised of internal employees, vendors, consultants, and combinations thereof.
Willingness to work extended hours, weekends and holidays as needed.
When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service
To take advantage of this preference a Veteran must:
Meet the minimum qualifications for the position.
Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, Are you a Military Veteran?
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing.Please note:If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date.Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable
A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
If items are not attached, you will not be eligible for Veteran Preference
VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW.
Medical, Dental, and Vision Coverage
Basic Term Life Insurance
Pension Plan and Deferred Compensation Program
Employee Assistance Program
Paid Holidays, Vacation, and Sick Time
You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.
COOK COUNTY HEALTH AND HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER.
Cook County Health & Hospitals System is a public worldwide leader in medical care, research and education. Mission-driven. Patient-focused. Team-based. At CCHHS, nearly 6,000 dedicated professionals — working in every medical and surgical specialty — collaborate to provide health and hope and healing to people from all walks of life.Respect — Whether on the front lines of patient care or support...ing the efforts of your colleagues and co-workers, the work you do at Cook County Health and Hospitals System will help to save lives. You are a valued member of the team.Growth — At Cook County Health & Hospitals System you’re encouraged to build on your strengths and career goals.Diversity — County Health & Hospitals System actively seeks to bring together individuals with diverse thoughts, ideas and backgrounds and to promote an inclusive environment that will generate innovation, greater job satisfaction and, most importantly, continually improved patient care.